Privacy Policy – EGXpilot

Last Updated: August 1, 2025

At EGXpilot (“we,” “us,” “our”), we are committed to protecting your privacy and complying with applicable data protection laws, including the Egyptian Personal Data Protection Law No. 151 of 2020 (“PDPL”), and the General Data Protection Regulation (GDPR) if our services process the data of EU residents.

This Privacy Policy explains how we collect, use, and protect your information when you use our website, mobile applications, desktop applications, or interact with our chatbots on platforms such as Messenger, Discord, and Telegram (collectively, the “Services”).

1. Information We Collect

• Personal Data: Name, email address, username, and any information you voluntarily provide when registering, subscribing to newsletters, or contacting us.
• Usage Data: Such as IP address, browser type, operating system, visited pages, and access times. This information is collected in an encrypted format that is not human-readable and is processed by automated algorithms solely for analytical purposes and service improvement, wherever possible.
• Application Data: Device type, operating system version, device identifiers, and usage patterns. This data is stored in encrypted form and is not accessible in a human-readable format to our staff, and is used exclusively by automated analysis systems to enhance performance and user experience.
• Chatbot Interactions: Messages you send (e.g., stock symbols, queries) processed in real time to provide responses; we do not store chat history permanently unless required by law.
• Special Categories of Data: We do not intentionally collect sensitive personal data (e.g., health data, political opinions). If received accidentally, it will be deleted unless legally required to retain.

2. How We Use Your Data

• To provide the requested services, such as real-time stock analysis.
• To improve performance and user experience across all platforms.
• To send important updates and notifications (with your consent).
• To provide customer support and respond to inquiries.
• To ensure system security and prevent fraud.

3. Legal Basis for Processing

Under the PDPL and/or GDPR, we process your data when:

• You have given explicit consent.
• It is necessary to perform a contract or service you requested.
• We have a legal obligation to do so.
• It is in our legitimate business interest and does not override your rights.

4. Sharing Your Data

• Service Providers: Hosting, analytics, email delivery, all bound by confidentiality agreements.
• Third-Party Platforms: Such as Messenger, Discord, and Telegram, where their privacy policies apply.
• By Law: When required by competent authorities.
• For Security: To protect rights, property, and user safety.

5. Data Retention

We retain your data only as long as necessary for the purposes described or as required by law (e.g., financial transaction records). Afterward, we delete or anonymize it.

6. Your Rights

Under PDPL and/or GDPR, you have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your data.
• Restrict or object to processing.
• Request portability of your data to another provider.

To exercise these rights, contact us at: [email protected]

7. Cookies and Tracking

We use cookies and analytics tools to improve your experience. You can manage them via your browser or app settings.

8. Data Security

We use encryption and security measures to prevent unauthorized access or leaks. However, no system is entirely secure.

9. International Data Transfers

If your data is transferred or processed outside Egypt, we will ensure equivalent protection in compliance with PDPL.

10. Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect their data.

11. Policy Changes

We may update this policy and will post changes with a new “Last Updated” date.

12. Contact Us

📧 [email protected]